Privacy Policy
Last updated: 06/09/2025
This Privacy Policy explains how Infinite Recovery Ltd collects, uses, stores, and protects your personal information when you use our website, sign up for our services, or interact with us in any way.
- Who We Are
Infinite Recovery Ltd
19 Park Road, Lytham St Annes, FY8 1PW, UK
info@infiniterecoveryproject.com
We are a UK-registered business offering insight-led learning experiences, including live groups, digital content, online training, and wellbeing tools.
- What Data We Collect
We may collect and process the following personal data:
- Name, email address, and messages you send us via contact forms
- Payment information (processed securely via Stripe)
- Membership login data and account usage (if applicable)
- Wellbeing survey responses (anonymous only)
- Technical information (IP address, browser type, device)
- Cookie data from tools like Google Analytics and Meta Pixel
- How We Collect Your Data
We collect data through:
- Website contact and sign-up forms
- Membership registration and course purchases
- Analytics tracking tools (cookies, pixels)
- Optional surveys, reflections, or wellbeing scale submissions
- Why We Collect It
We use your data to:
- Provide you with access to our membership and training services
- Communicate updates, reminders, and support information
- Improve our website, services, and user experience
- Conduct anonymous research on recovery and wellbeing patterns
- Market our services using insights and engagement metrics
- How Your Data is Stored
We store your data using secure, encrypted systems.
- Payment information is handled via Stripe – we never see or store your card details
- Emails and contact data may be stored via Mailchimp or similar platforms
- Analytics data is processed through tools like Google Analytics and Meta Pixel
- Anonymous survey data is stored without personal identifiers
- Who We Share Your Data With
We do not sell, rent, or trade your personal data.
We may share data with trusted third-party providers who help us run our services, including but not limited to:
- Stripe (payment processing)
- Mailchimp (email delivery)
- Meta (Facebook ads and analytics)
- Google Analytics (website tracking)
These providers process data in accordance with GDPR-compliant policies.
- How Long We Keep Your Data
- We retain your data as long as you have an active membership or subscription
- You can request deletion of your personal data at any time
- Anonymous research data may be retained indefinitely for internal analysis
- Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent for marketing communications at any time
- File a complaint with the UK ICO if you believe your data has been mishandled
To exercise these rights, contact: info@infiniterecoveryproject.com
- Cookies and Tracking
We use cookies to:
- Track anonymous website usage
- Measure ad performance (Meta Pixel, Google Analytics)
- Improve user experience and navigation
You can disable cookies in your browser settings if you prefer not to be tracked.
- Data for Research and Development
We may use anonymous data from surveys or wellbeing scales to improve our services and create better insight-led tools. No personal identifiers are stored with this data.
- Updates to This Policy
We may update this Privacy Policy as our services evolve.
We will always publish the most current version on our website.